The Directorate of Women and Child Development (WCD), Government of Chhattisgarh, under the Mission Shakti scheme, has released an official recruitment notification for the post of Call Operator (Female) for the State Headquarters Women Helpline 181 (Nava Raipur) on a contractual basis.
This recruitment drive offers a dedicated career opportunity for female candidates in Chhattisgarh seeking to work in social welfare, crisis intervention, and telephone emergency response services.
1. Recruitment Overview
| Key Details | Specification |
| Department Name | Directorate of Women and Child Development, Chhattisgarh |
| Scheme Name | Mission Shakti (Women Helpline 181) |
| Post Name | Call Operator (Female Only) |
| Total Vacancies | 01 Post (Reserved for ST Category) |
| Job Type | Contractual Basis |
| Consolidated Salary | ₹20,000/- per month |
| Job Location | State Headquarters, Raipur (Chhattisgarh) |
| Application Mode | Offline (via Registered Post / Speed Post / Courier) |
| Last Date to Apply | August 15, 2026 (by 05:00 PM) |
| Official Website | cgwcd.gov.in |
2. Eligibility Criteria
- Educational Qualification: A Bachelor’s Degree in any stream/discipline from a recognized university or institute.
- Technical Skills & Communication:
- Practical knowledge of computer applications and data management.
- Basic knowledge of Hindi typing and computer literacy.
- Excellent verbal communication skills in Hindi, English, and Chhattisgarhi/local dialects.
- Work Experience: Candidates possessing prior work experience in emergency helplines, distress counseling, or social service sector will be given preference.
- Domicile: The applicant must be a permanent resident (domicile) of Chhattisgarh state.
3. Age Limit & Relaxations
Age limits are calculated as of January 01, 2026:
- Minimum Age: 21 years
- Maximum Age: 35 years
- Age Relaxation: Upper age relaxation is admissible to reserved category female applicants as per Chhattisgarh state government rules. Including all relaxations, the upper age limit cannot exceed 45 years.
4. Key Job Profile & Responsibilities
- Call Handling & Data Entry: Receive incoming calls on Helpline 181, record crisis/inquiry details accurately, and maintain electronic case files.
- First Point Counseling: Provide immediate emotional reassurance, guidance, and primary counseling to women facing domestic distress, harassment, or violence.
- Emergency Escalation: Immediately refer critical cases to the Helpline Administrator, Sakhi One Stop Centers, or police authorities.
- Shift Operations: As Women Helpline 181 functions 24/7, Call Operators must work in 3 rotating shifts as per the scheduled roster.
5. Selection Process
No written competitive examination will be conducted for this recruitment. Selection is based purely on a 100-mark merit system:
- Academic Qualifications & Experience Evaluation: 80 Marks
- Interview / Skill Test (Local Language & Communication): 20 Marks
6. Required Documents List
Enclose self-attested photocopies of the following documents along with the filled application form:
- 10th and 12th Board Marksheets (for Proof of Age)
- All Semester/Year Marksheets and Graduation Degree Certificate
- Permanent Domicile Certificate of Chhattisgarh
- Permanent Caste Certificate (ST) issued by a competent authority
- Computer Qualification and Typing Certificates
- Work Experience Certificates (if applicable)
- Valid Government Identity Proof (Aadhaar Card / Voter ID / PAN Card)
7. How to Apply
- Download Application Form: Visit the official website
cgwcd.gov.inand download the prescribed recruitment notification and application form. - Fill the Form: Complete all fields carefully (Applicant Name, Father/Husband Name, Educational Qualification, Address, Contact details).
- Attach Documents: Attach self-attested copies of all requisite certificates and marksheets.
- Prepare the Envelope: Place the completed application inside a sealed envelope. On top of the envelope, clearly write:“Application for the Post of: Call Operator (Women Helpline 181)”
- Dispatch via Post: Send the application packet strictly through Registered Post / Speed Post / Courier to the following address:
Important Rules:
- Female applicants who got married before reaching the minimum legal age for marriage are ineligible.
- Applications submitted in person (by hand) will not be entertained.
- Applications received after August 15, 2026 (05:00 PM) will be rejected.
